If you’re having trouble completing your booking through our website, please contact us by phone or email. Our team will be happy to walk you through the booking process and make sure your reservation is submitted correctly. If needed, we can also assist by manually booking your reservation. A deposit will be required for all reservations that are manually booked by our team.

We accept all major debit and credit cards through Tap to Pay. Cash may also be accepted for select bookings when a deposit has been made in advance. Please contact us if you would like to discuss cash payment arrangements.

The full service amount is collected at the time of online booking to secure and hold your reservation on our calendar. Your payment is subject to our booking and cancellation policies.

Clients must provide at least 24 hours' notice to cancel or reschedule a reservation. Failure to provide the required 24-hour notice will result in the full balance being forfeited and considered non-refundable.

As a courtesy, we may offer to rebook your reservation for a future date if our calendar permits. Rebooking is subject to availability and is not guaranteed.

If you need to cancel or make changes, contact us as soon as possible and within the required 24 hour timeframe outlined in our policies.

We recommend booking as far in advance as possible to secure your preferred date and time. Last-minute bookings may be accommodated based on availability.

Reservations submitted through our website are reviewed for availability. Once your reservation has been confirmed, you will receive your booking confirmation and scheduled ride details.

We provide a range of services including date nights, VIP experiences, hourly bookings, special events, and custom requests. If you don’t see exactly what you’re looking for, submit a custom inquiry and we’ll work with you to create a personalized experience.

The following services include complimentary Signature Add-Ons designed to enhance your experience:

• Holiday & Major Event Chauffeur Service

• 4-Hour Chauffeur Service

• 5-Hour Chauffeur Service

• 12-Hour Chauffeur Service

• 24-Hour Chauffeur Service

Complimentary Signature Add-Ons may include:

Silk Rose Petal Accents
Elegant silk rose petals are lightly placed in the rear passenger area to create a refined and celebratory atmosphere. Placement is subtle and designed to complement the luxury interior without distraction.

Ambient Interior Lighting
Soft ambient LED lighting enhances the interior mood of the vehicle. Lighting colors are selected to complement the occasion and provide a calm, upscale environment. Ambient lighting is available in select vehicles.

Celebratory Floor Balloons
A small number of air-filled balloons may be placed in the rear passenger floor area to add a festive touch. Balloon colors are coordinated to maintain a clean, elegant aesthetic.

Flameless LED Candle Accent
A flameless LED candle may be included during evening or nighttime services to add warmth and ambiance while maintaining a safe, worry-free environment.

Please Note: Complimentary add-ons are subject to availability. Decor placement is minimal and at the discretion of the chauffeur to ensure passenger safety, proper vehicle standards, and a clean, elegant presentation. Complimentary add-ons and specific amenities are not guaranteed for every reservation.

Yes. Our standard booking minimum is 2 hours.

Our standard minimum booking is 2 hours; however, we understand that some occasions may require less time.

If you are interested in booking for less than 2 hours, please submit a request through our Contact Us form.

Your request will be forwarded to our management team for review. We will determine whether a driver is available to accommodate your requested timeframe and provide you with a customized price if we are able to accept the booking.

Additional time may be requested during your ride, subject to availability. Any additional hours or applicable fees must be approved before extending the reservation.

Custom quote requests can be submitted through the custom Quote form located under our Services section. We typically respond within 48 hours. Our team will review your request and provide a personalized quote based on your requested experience, date, time, and service needs.

We have two Black Trucks, and each comfortably seats 5 passengers. Each vehicle can accommodate up to 6 passengers, with one passenger seated in the front passenger seat. Both vehicles also include a third row for additional seating.

Yes. Please review our booking policies before scheduling your ride. You will be required to acknowledge and agree to these policies during the booking process.

Our Black Truck service is based in Atlanta, Georgia, and we operate throughout the surrounding metro Atlanta area. For special requests outside of these areas, please contact us through our Contact Us inquiry form.

Yes. Both of our Black Trucks are equipped with premium seating, and one of our Black Trucks also features ambient lighting. Optional extras, such as champagne and decorations for special occasions, are available as add-ons. Amenities may vary depending on which Black Truck is assigned to your reservation.

Yes. Rides scheduled between 11:00PM and 6:00AM are considered after-hours and may require the appropriate after-hours add-on to be selected at the time of booking.

• Weekdays (Monday–Friday): $50

• Weekends (Friday–Sunday): $75

Clients are responsible for their personal belongings. Signature Rides with K&P is not responsible for lost, stolen, or damaged items left in the vehicle. However, if items are left behind, we will make every effort to coordinate their safe return.

If you have any other questions, please feel free to reach out to us through our Contact Us form, email, or text. We're happy to help!